Refund and Returns Policy

How To Return An Item?

If you wish to return an item, please inform within 7 days in either of the following ways-

  1. An email with your order no. on support@monacolinen.com.
  2. Call/WhatsApp us with your return request & order no. on +91 9346834616

Your item must be in its original unused condition to be returned. Merchandise that has been worn, washed, used, or altered will not be accepted for return or exchange or can be cause of refund hold.

Please note damage does not include any issue with the product pertaining to the style/design of the product. Bleeding and rubbing of vegetable dyes (especially the Indigo dye) is not a defect. Similarly, minor stitching issues in Kurtis / Quilts may occur even after rigorous quality checks. This may happen during the product undergoing packing process & will not be considered as a defect.

Please note that minor variations in color (up to 10%) may be seen due to different monitors and will not be treated as not as per description.

Return Charges
1. All returns requested for other than any quality defect like not being as per your taste/likes will levy a return shipping charge of Rs 99/-  per product.

  1. In case of quilts & comforters the Return Shipping Charges will be Rs 159 per product.
    Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Replacement / Refunds / Exchange

The Replacement / Refunds / Exchange process will be initiated within 24-48 hours after successful examination of returned products received by our Quality Check Team.

The Refund amount will be credited in customers’ wallet as credit note ( with 1 year validity).  Also the customers can, at their discretion opt to receive the refund amount via bank transfers/UPI.

If your item is in like-new condition, you may exchange it for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Sending the product back
Once we receive your exchange request, we will organize a Reverse Pickup. When the product is received and approved by our quality team, we will issue a refund equal to the amount of your purchase only. Please note the shipping fee is non-refundable. This process can take anything between 7 to 14 days.
In case, our courier partner does not provide Reverse Pickup from your location, you will need to ship it back to us. Kindly send the product back to us within 7 days of receiving it.

NO RETURN ON SALE ITEMS –

Products purchased by you during our sale will not be liable to any return / refund.

NO RETURN ON INTERNATIONAL ORDERS–

Products purchased from outside India will not be liable for any return/refund.

Mail your returned item to:

52, Govinda Colony,

Near Triveni Nagar Bus Stop,

Gopal Pura bye pass Road,

Jaipur (Rajasthan), India – 302015

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